POLICIES
Shipping & Order Policies
Review shipping, cancellations, returns, pre-orders, and order terms before placing an order.
Shipping rates
Shipping rates vary by destination and order size. Your applicable rate and available shipping options will be shown at checkout.
Standard rates
Extended shipping rates
The applicable rate tier depends on the shipping destination and is confirmed at checkout. Rates are based on checkout package weight. For orders above the listed range, contact us before ordering so we can confirm shipping.
Shipping
An adult age 21 or older must be present to sign for every alcohol delivery and provide valid government-issued identification.
We generally ship once per week. Tracking information is updated after the carrier receives and scans the package.
Processing times vary and some products may require 3–15 business days before shipment. Orders ship together, so an order will be held until every item is ready.
Delivery dates are estimates and are not guaranteed. If you need an order by a specific date, contact us before ordering. Expedited shipping may be available for an additional fee.
We may use UPS, FedEx, GLS, or another qualified carrier. Once an order is transferred to the carrier, delivery timing and handling are subject to that carrier's services and policies.
Cancellations
Orders may be cancelled before processing or fulfillment, subject to a 10% cancellation fee. This includes pre-orders, customer errors, and other customer-requested cancellations.
Once an order has been processed or fulfilled, it is no longer eligible for cancellation. Special orders cannot be cancelled. Gift cards are non-cancellable and non-refundable.
If an order has already shipped, the customer is responsible for return shipping and any other carrier or handling charges that apply.
Final sales & returns
All sales are final. We do not offer refunds, credits, or price adjustments for price changes after purchase, and promotions cannot be applied retroactively.
If a shipment is returned after failed delivery attempts or is deemed undeliverable, the order may be subject to a 20% restocking fee plus return shipping, freight, and associated charges. Original shipping charges are non-refundable. Reshipping will incur additional charges.
Address changes must be requested immediately. If an order has shipped, rerouting or address-correction fees are the customer's responsibility.
Product availability & accuracy
We make every effort to keep product listings accurate, but batch, vintage or year, bottle design, packaging, images, titles, descriptions, and other product details may vary and are not guaranteed.
Inventory is updated regularly but may not always reflect real-time availability. If an item is unavailable after purchase, we will contact you and refund the affected item.
If you need a specific batch, vintage, bottle design, or other variation, contact us before ordering.
Limited items
Certain products may have purchase limits, such as one bottle per customer or account. These limits apply even if checkout allows a higher quantity.
Orders exceeding a stated limit may be cancelled and may be subject to the standard cancellation fee. Accounts that repeatedly violate purchase limits may be restricted.
Pre-orders
Pre-orders are for products that are not currently in stock but are expected to arrive. Estimated arrival dates are not guaranteed and may change due to supplier, freight, or other delays outside our control.
Pre-orders are subject to the standard cancellation and final-sale policies. Orders will be fulfilled when the product becomes available.
Damage in transit or loss
If an order arrives damaged, contact us within 48 hours of delivery. A claim requires a description of the damage, photos of the damaged product, and photos of the shipping box and all packaging materials.
Claims without complete documentation may be denied. Damaged items must be returned if requested.
Once a package is marked delivered by the carrier, responsibility for theft or loss after delivery transfers to the customer. If a package is lost before delivery, at least 10 business days must pass from the last carrier update before a loss claim can be initiated.
Extreme weather
Extreme heat or cold can damage wine and other temperature-sensitive products. When severe weather is expected, consider expedited shipping or contact us to request a delayed shipment.
American Fine Spirits and its carriers are not responsible for weather-related spoilage or damage caused by temperature fluctuations in transit, and this type of damage may not be covered by carrier insurance.
All policies are subject to change without notice.
Full legal terms
You must be 21 years of age or older to use this site or place an order. By accessing the site or completing a transaction, you agree to our Shipping Policy, Terms of Service, Privacy Policy, Refund Policy, and other policies we may adopt.
Americanfinespirits.com is an online store owned and operated by River N Field, LLC. Our fulfillment location is in Northern California. Customers outside California are responsible for determining whether their state and local laws permit alcohol products to be shipped to their location.
- We do not ship outside the United States.
- We do not arrange alcohol delivery to P.O. boxes.
- Orders are void where prohibited by law.
Age verification and adult signature
The purchaser and intended recipient must be at least 21 years old. The recipient must present valid government-issued identification and sign for the shipment. After unsuccessful delivery attempts, the carrier may return the package.
Title to goods
Alcohol shipping laws vary by jurisdiction. Title to alcoholic beverages purchased through this site passes to the purchaser in California when the goods are picked up by the common carrier.
Shipping laws and appointment of carrier
You are responsible for compliance with laws governing receipt and possession of alcoholic beverages at the destination. By purchasing, you ask us to appoint a common carrier and arrange transportation on your behalf.
Changes in shipping laws
If a destination law changes after an order is placed but before shipment and makes importation illegal, contact us promptly. Once an order has been transferred to a carrier, we cannot accept transfer of title back from the purchaser.
Shipping charges, timing, and delivery
- Charges vary by order size, destination, packaging, and delivery method.
- Goods ship from California.
- Processing times may vary and product-specific delays may be shown on product pages.
- Holiday periods may require additional processing time.
- Every alcohol shipment requires an adult 21+ signature.
- Missing or incorrect items must be reported within three business days of delivery.
Address changes
Request address changes promptly. We will make a good-faith effort to accommodate them, but changes are not guaranteed and related fees are the purchaser's responsibility.
No optional insurance
American Fine Spirits does not currently offer optional shipment insurance.
Failed deliveries
Packages returned after failed delivery attempts or because an eligible adult was unavailable may be subject to a 20% restocking fee. Original shipping charges are non-refundable, and actual shipping and handling costs may be deducted when discounted shipping was provided.
Limitation of liability
To the extent permitted by law, American Fine Spirits will not be liable for incidental, consequential, indirect, special, or punitive damages arising from use of the site or a transaction. Any damages will be limited to the value of the applicable order.
Force majeure
We are not responsible for delays or interruptions caused by events beyond our reasonable control, including government actions, labor disputes, natural disasters, public health events, fires, wars, or carrier disruptions.
Governing law
Transactions and these policies are governed by the laws of California and the United States, without regard to conflict-of-law principles.
Contact
Questions about these policies may be submitted through our Contact Us page or by email at contact@americanfinespirits.com.